I fell into IT training over 20 years ago after graduating from Plymouth university with my degree in business studies. I started out training on MS Office applications before moving on to more niche customer experience products and processes. I have worked in a wide range of industries including software, new homes, financial services, public sector, marketing and charities.

I am a big supporter of digital transformation and I firmly believe that to be successful, the tools need to be considered in the context of the processes and the people. This means that, whether doing the work myself (I like to get my hands dirty from time to time), or coaching others to do it, my past projects have focused on change management, stakeholder engagement, business analysis, project management, communication, training design and delivery including supporting resources and documentation.

I am considered and empathic. I actively listen and put myself in the stakeholders’ shoes to design and deliver programmes that satisfy all their needs.  I help users to feel excited about their new tools and processes and to feel confident, competent and committed to the change.

When I am not being the Software Adoption Doctor, you will find me helping people get fit and stay fit as the Feel Good Fitness Coach or spending time with the ‘Gourmet Globetrotters’ my husband (Dom) and my daughter (Harriet).