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It only takes a few minutes and a couple of sentences.
Discover what motivation is and how it impacts sales, service and leadership
Read about the emotional bank account and how it can help you build trust in your professional and personal relationships.
Download the template to help you identify, map and manage key stakeholders and prevent them from silently killing your business.
Coming soon… a completed example of the PERMEATE™ User Personas Prompt sheet plus a blank template.
Create a path to product adoption by combining the power of PERMEATE™ with the neuroscience of threat and reward and your user personas.
Don’t create any Umas! Download a printable copy of The User Wellbeing Manifesto to put up on your desk or your wall.
Share the story of Uma, Clem, Harry and Sam with your team and senior leadership to help them understand how user wellbeing could be silently killing your business
I fell into IT training over 20 years ago after graduating from Plymouth university with my degree in business studies. I started out training on MS Office applications before moving on to more niche customer experience products and processes. I have worked in a wide range of industries including software, new homes, financial services, public sector, marketing and charities.
I am a big supporter of digital transformation and I firmly believe that to be successful, the tools need to be considered in the context of the processes and the people. This means that, whether doing the work myself (I like to get my hands dirty from time to time), or coaching others to do it, my past projects have focused on change management, stakeholder engagement, business analysis, project management, communication, training design and delivery including supporting resources and documentation.
I am considered and empathic. I actively listen and put myself in the stakeholders’ shoes to design and deliver programmes that satisfy all their needs. I help users to feel excited about their new tools and processes and to feel confident, competent and committed to the change.
When I am not being the Software Adoption Doctor, you will find me helping people get fit and stay fit as the Feel Good Fitness Coach or spending time with the ‘Gourmet Globetrotters’ my husband (Dom) and my daughter (Harriet).
© S&D Simmons T/A ProductivIT